Patient communications platform Artera teamed up with healthcare AI startup Hyro to launch a new chatbot-style assistant for providers’ websites. Using the information already available on the provider’s website, the chatbot can answer patients’ questions 24/7. Some sample questions include “What are the office hours for the radiology department?” and “Where do I park for my visit?”
Providence announced that it will spin out its fourth digital health startup in the first quarter of next year. The company, called Praia Health, offers a platform designed to build stronger relationships with patients by personalizing their healthcare journeys and connecting them to relevant resources and services.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
While levels have gone down from their pandemic peak, burnout remains high among clinical support staff, according to a new report. It found that 70% of clinical support staff experience moderate to severe burnout, with 32% categorizing their burnout as high to severe. Along with the obvious effect it has on support staff’s wellbeing, burnout also negatively impacts patient care.
WebMD Provider Services struck a partnership with patient communication company Artera (formerly WELL Health) to expand access to patient educational content and medication affordability programs through texting.
A new report revealed key trends about patient preferences, including information about how they prefer to schedule appointments and choose providers. The trends uncovered in the report lend themselves to some key recommendations that healthcare providers should consider, such as improving post-ER communication and putting a greater emphasis on online reputation management.
Like the climbing route Tommy Caldwell pioneered on El Capitan in Yosemite, no template exists for transforming the digital health experience. This is new ground for the industry, and organizations need a structured approach.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
We’re only just beginning to learn how to harness the power of AI in ways that cultivate stronger healthcare systems — and ensure that the value of connection akin to the human condition is not lost but rather nurtured in its use among healthcare providers.
Survey shows 39 percent of healthcare organizations still rely on outmoded communications tools such as pagers and faxes despite patient, and provider frustration.